Payment Policy

Effective Date: October 25, 2026

At Clara & Ella Melbourne, we offer secure and convenient payment options for our customers. Available payment methods may vary depending on your location, device, browser, and other factors.

The payment methods and applicable currency available to you will be displayed during the checkout process.

1. Accepted Payment Methods

Depending on availability, you may be able to pay for your order using payment methods such as:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
Other payment methods made available through our checkout or payment providers

The payment options available at checkout may vary and are subject to change.

2. Payment Security

We take reasonable measures to protect your payment and personal information.

Payments made through our website are processed using payment processing systems and security technologies designed to protect information transmitted during checkout.

We do not intentionally store complete payment card details on our own servers. Payment card information is generally processed by our third-party payment providers in accordance with their applicable security and privacy practices.

3. Payment Authorization

When you place an order, your payment method may be subject to authorization or verification by the applicable payment provider.

An order will be processed after the required payment authorization or confirmation has been received.

If payment cannot be authorized or is declined, your order may not be processed.

4. Order Processing

Orders are generally processed after successful payment confirmation.

We reserve the right to delay, decline or cancel an order where payment cannot be verified, appears to be unauthorized, or is reasonably suspected of being fraudulent or otherwise invalid, subject to applicable law.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.

5. Currency

The currency applicable to your purchase will be displayed at checkout before you complete your order.

Your payment provider or financial institution may apply currency conversion fees or other charges if your account is denominated in a different currency.

Clara & Ella Melbourne is not responsible for additional fees charged by your bank, card issuer or payment provider, except where otherwise required by applicable law.

6. Taxes

Applicable taxes, duties or other required charges may be calculated and added to your order at checkout based on the shipping destination, the nature of your purchase and applicable laws.

Where applicable, customs duties, import taxes or other charges may be payable separately.

The total amount payable and any additional charges disclosed at checkout will be presented before you complete your purchase, subject to applicable law.

7. Refunds

If you are approved for a refund under our Return & Refund Policy, the refund will generally be issued to the original payment method used for the purchase, unless otherwise required by applicable law.

Once a refund has been initiated, the time required for the funds to appear in your account may vary depending on your bank, card issuer or payment provider.

For eligible returns, we aim to process the applicable refund within 14 business days after the returned item has been received and inspected, subject to any mandatory statutory deadlines.

Original shipping charges are generally non-refundable unless otherwise stated in our Return & Refund Policy or required by applicable law.

Nothing in this section limits any refund rights or other consumer rights that cannot legally be excluded or restricted.

8. Fraud Prevention

To protect our customers and our business, we may use automated and manual security measures to detect and prevent fraudulent or unauthorized transactions.

We may request additional information or verification when reasonably necessary to confirm an order or payment.

We reserve the right to cancel or decline transactions that we reasonably believe may be fraudulent, unauthorized or otherwise suspicious, subject to applicable law.

9. Payment Questions

If you have any questions regarding payment, an order or a transaction, please contact us:

Clara & Ella Melbourne

Email: support@claraelleamelbourne.com

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