Shipping policy

Shipping Policy

Effective Date: October 25, 2026

Thank you for shopping with Clara & Ella Melbourne. We are committed to processing and delivering your orders as quickly and reliably as possible.

Please review the following shipping policy before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after the order is placed.

Orders are generally not processed or shipped on weekends or Australian public holidays. During periods of high order volume, public holidays, sales, or promotions, processing times may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

2. Shipping Destinations and Delivery Times

We currently offer shipping to eligible delivery addresses in Australia. Available shipping destinations depend on the delivery options offered at checkout.

Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address and the shipping method available for your order.

Estimated delivery times are:

Standard Shipping: Approximately 6–14 business days after processing.
Expedited Shipping: Approximately 1–3 business days after processing, where available.

Please note that delivery estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary depending on the destination, including regional and remote areas. Delays may occur due to weather, carrier disruptions, public holidays, customs clearance where applicable, incorrect or incomplete addresses, or other circumstances outside our reasonable control.

Any applicable customs duties, import taxes, or additional delivery charges for international shipments will be handled in accordance with the requirements applicable to your destination and order.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, order size, shipping method, and other applicable factors.

From time to time, Clara & Ella Melbourne may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly stated on our website or at checkout.

4. Tracking Information

When tracking is available, a tracking number will be provided in your shipping confirmation email.

Please allow up to 48 hours for tracking information to become active after your order has been shipped, as carrier systems may require time to update.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you have entered an incorrect address, please contact us as soon as possible at:

support@claraelleamelbourne.com

We will make reasonable efforts to update the shipping address before the order is shipped. However, once an order has been shipped, we may be unable to change the delivery address.

Clara & Ella Melbourne will assess delivery issues arising from an incorrect or incomplete address in accordance with applicable Australian consumer protection laws.

6. Delayed, Lost, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery processes.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking around your delivery location and contacting the shipping carrier first.

If you believe your package is lost, delayed, or stolen, please contact us at:

support@claraelleamelbourne.com

We will make reasonable efforts to assist you in investigating the issue and determining the appropriate next steps.

Any responsibility for lost, delayed, or stolen packages will be determined in accordance with applicable law, including the Australian Consumer Law where applicable. Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified.

7. Damaged Packages

If your order arrives damaged, please contact us at support@claraelleamelbourne.com as soon as possible.

Please provide your order number and clear photographs of the damaged package and/or items so that we can review the issue and determine the appropriate resolution in accordance with applicable Australian consumer protection laws.

Nothing in this section limits your rights under the Australian Consumer Law.

8. Delivery Delays Beyond Our Reasonable Control

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Natural disasters
Carrier delays or service interruptions
Australian public holidays and peak shipping periods
Customs inspections or clearance delays, where applicable
Incorrect or incomplete delivery information
Government restrictions or other unforeseen events

We will make reasonable efforts to assist customers in resolving shipping-related issues.

Nothing in this section limits any obligations or responsibilities that apply to us under applicable Australian consumer protection laws.

9. Questions About Shipping

If you have any questions about your order or our shipping policy, please contact us:

Email: support@claraelleamelbourne.com

We are happy to assist you with shipping and order-related questions.

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